Top “you need IT network support” symptoms

You can’t access your databases

Sometimes a technical support analyst is something like a doctor. They’ll look at a range of symptoms and try to diagnose which of many potential conditions are generating them.

Here at Server Sentry, we have lots of experience in this field and these are our top tips for spotting symptoms that may suggest you need professional IT network support.

You’re getting network error messages. OK, slightly tongue-in-cheek that one but included for completeness!

network outage

Slow opening of databases. That might indicate problems on your server or across your network. IT support might also need to take into account whether the data is external to your site and therefore internet or other telecoms problems are the issue.

You can’t access your databases. If you simply can’t see them then you probably have either a catastrophe and they’ve been deleted or hopefully more likely, a network configuration problem.

You can’t access your databases

Your access to peripheral devices (printers, scanners, etc.) isn’t working.

You’re having email problems.

The system is permanently denying you write-access to shared databases. Strangely, database locking and access control (i.e. to stop people updating the same information at the same time with each being unaware what the other is doing) is more complicated than you might imagine. It involves database, application and network components working together. It’s fairly easy for something to go wrong.

Slow applications. If your application and data aren’t on the same physical machine, then the data is being accessed across a network or the web (or possibly both). If there’s too much network traffic or priorities are badly set, your application may appear to be sluggish and ‘swimming in treacle’.

Echoes and lagging in voice or video communications. This is a huge area of growth in the industry involving technology such as VOIP (Voice Over Internet Protocol). Problems such as those above might be external service provider’s kit (e.g. your ISP) or perhaps your own in-house network.

8.	Echoes and lagging in voice or video communications

Useful as the above hopefully is, don’t waste time trying to self-diagnose if you have a problem.

Call your IT network support providers and they’ll do it for you.

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